Effective Date: 9 July 2026
At Glevum Carpets, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Glevum Carpets provides carpets, flooring, and professional installation services throughout Cheltenham and the surrounding areas.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Glevum Carpets
Website: https://glevumcarpets.co.uk
Email: info@glevumcarpets.co.uk
Telephone: 01242 639316
What Information We Collect
We may collect the following information when you contact us or use our website:
- Your name
- Email address
- Telephone number
- Property address (where relevant to quotations or installations)
- Information you provide through our contact forms
- Website usage information through cookies and analytics
We only collect information that is necessary to provide our services or respond to your enquiries.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Arrange quotations and appointments
- Provide our flooring and installation services
- Contact you regarding your enquiry or booking
- Improve our website and customer experience
- Meet our legal and regulatory obligations
We do not sell your personal information to third parties.
Lawful Basis for Processing
We process your information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your rights and freedoms
Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services, including:
- Flooring suppliers
- Payment or finance providers (where applicable)
- IT service providers
- Professional advisers
- Legal or regulatory authorities where required by law
All third parties are expected to keep your information secure and only process it for legitimate business purposes.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.
These cookies may include:
- Essential website cookies
- Performance and analytics cookies
- Functional cookies
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can control or disable cookies through your browser settings.
Analytics
We may use website analytics services, such as Google Analytics, to understand how visitors use our website. These services collect anonymous information, including pages visited, time spent on the site, browser type, and general location.
This information helps us improve our website and services.
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Restrict or object to processing
- Request transfer of your information
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For more information, visit www.ico.org.uk.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Glevum Carpets
Website: https://glevumcarpets.co.uk
Email: info@glevumcarpets.co.uk
Telephone: 01242 639316